Frequently Asked Questions

Add items to your cart, proceed to checkout, and follow the instructions to complete your order.

We accept all major credit cards, and other secure payment options listed at checkout.

Once your order is shipped, you’ll receive a tracking link via email.
You can also track your order on Order Tracking page

Returns are accepted within 30 days of delivery. Items must be unused and in their original condition. Find out more in the Shipping and Return Policy on the website.

We can’t offer refunds for returned items that arrive damaged or broken, unless it’s due to a manufacturing defect or an error on our part. Please make sure to send back your items in their original condition using a tracked and insured shipping service. If a returned item gets damaged during transit, we’ll inspect it, and if it doesn’t meet our return conditions, we won’t be able to process a refund.

If a package is not retrieved from the post office, warehouse, or pickup point within the specified holding period, and is subsequently returned or deemed unavailable, the product will not be eligible for a refund. We strongly encourage our customers to collect their parcels promptly to avoid any inconvenience.

This policy ensures the smooth handling of deliveries and prevents potential disruptions in the logistics process.

Yes, we ship worldwide! Shipping costs and delivery times vary by location.

You can modify or cancel your order within 24 hours of placing it. Contact us immediately for assistance.

Please contact us at customer.service@alamardesigns.com within 7 days of receiving your order, and we’ll arrange a replacement or refund.

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Reach out via our contact form or email us at customer.service@alamardesigns.com.

No, digital gift cards are not available.